How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and have provided step-by-step instructions on how to set this up below.

1. Download the Centtrip mobile app for Android or iOS & log in using your credentials. Not yet created these?.

2. Once complete, tap EMAIL and check your inbox for an eight-digit verification code.

3. Input the email code into the app in lowercase when prompted and press NEXT.

4. Create a memorable 4-6 digit app passcode and re-enter it to confirm. If prompted, choose whether to enable face or fingerprint ID for app sign in.

5. You should now see a screen confirming that you are signed in. Tap MULTI-FACTOR AUTHENTICATION.

6. Select LINK DEVICE to complete your MFA set up.

Hints & tips

• Email verification code not received?
• 'Transfer to another device’– if this message is displayed after tapping MULTI-FACTOR AUTHENTICATION, it may mean your account is linked to another device. Learn more.
• 'Check your time settings’ – this message indicates that the time on your device may be slightly out of sync, which can cause an issue for the time-sensitive verification codes. Please visit your device settings to ensure the time is correct.