Question 1

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

All accounts/cards are set up with the 'Standard' limits by default.

* Limits are in GBP, or currency equivalent.

Question 2

What can I use my Centtrip multi-currency Mastercard for?

Accepted Answer

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark.

Find your nearest Mastercard ATM.

Question 3

Will I earn interest on my Centtrip account or card balance?

Accepted Answer

You will not earn any interest on either your Centtrip account or card balances.

Question 4

Is Centtrip Mastercard a debit or credit card?

Accepted Answer

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card.

Centtrip cards are prepaid, reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card.

Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

Question 5

How can I manage and order Centtrip cards?

Accepted Answer

Administrators can access the 'Manage Cards' feature within their account. Users with the relevant permissions will also be able to view the 'Order Cards' tab.

Step 1

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Sign in and click on 'Manage Cards' in the navigation bar.

Step 2

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Use the filters or search-box to locate a particular card, and click on the card to open the 'Card details' panel.

Step 3

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Lock/Unlock - use the Lock/Unlock toggle as required. Once locked, no further transactions or withdrawals can be made. Unlock again anytime to use immediately.

Step 4

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Close Card - use this feature if a card is no longer required. Any unused card funds will be automatically transferred back into your Centtrip account.

Step 5

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Reassign Card - assign a generic/unnamed card (eg. 'Spare Card', 'Captain's card', 'Finance team card') to a new nominated user. This will update the email address, date of birth and mobile number associated to the card; these details are required for account and app login.

Step 6

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Order Cards - switch to the 'Order Cards' tab and follow the steps to submit your order. Please note - this feature will only be visible if you have authority to order cards.

Tips for completing your Card Order Form:

Date of birth format: DD/MM/YYYY
Name fields: max 22 chars incl spaces for both first and last name combined, no special characters
Phone number format: please enter the country code first followed by the number. For example 044 for UK, 001 for US.
Cardholder email and date of birth is required for card activation and password reset - please enter these accurately.

View our card fees and limits here

Personal Clients:

We can only issue one card per personal account. If you need a replacement card, please email Client Support.

You can also report your card lost or stolen in the Centtrip app

Tap the three lines in the top right of the home screen.
Select 'Lost or Stolen Card' from the settings menu.
Press 'REPORT YOUR CARD LOST OR STOLEN' at the bottom of the screen.

This will lock your card and notify us that a replacement is required. We'll be in contact with you to confirm the details.

*There is a fee of £10 to replace a lost or stolen card.

Question 6

What does the card status "issued not active"  mean?

Accepted Answer

The 'issued not active' card status means the Centtrip card hasn't been activated yet. For help with this, see our instructions on how to activate your card.

Question 7

How do I activate my Centtrip card?

Accepted Answer

Watch this short video -

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Follow these steps -

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https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/Z2n0zS0Edh/activate%20card%20steps.png (activate card steps)

Tap on 'DASHBOARD' to visit the transactions screen, then select ‘New card requires activation’.
Locate your card and press ‘ACTIVATE CARD’.
Enter the last 4 digits of your long card number and ‘ACTIVATE CARD’.
Tap ‘REVEAL’ to view your PIN.

Use the app to check balances and transactions on the go, attach instant photo receipts and add labels, lock or unlock your card, reveal your forgotten PIN and more. Download Cardholder Guide.

Having trouble?

Try our troubleshooting tips below:

Question 8

Where can I find my cardholder ID?

Accepted Answer

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

If you have lost your card, or are an Admin you can follow the steps below to export a report containing the Cardholder ID(s) for one or multiple cards.

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Sign into your account and scroll down to the 'CARD BALANCES' section at the bottom of your dashboard.
Cick the person icon at the top (next to FIRST NAME) to instantly select all cards.
Click the 'EXPORT XLS' button
Enter a date range. To include all cards, we recommend entering the date the account was opened to present day.
Then EXPORT EXCEL. Your report will download automatically to your browser.
The 'Summary' tab will show all the cards issued within your date range, along with their Cardholder ID and current balances.

Question 9

Are EUR and USD denominated cards still multi-currency?

Accepted Answer

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

Read more about the new base-currency cards.

Question 10

Can I change the base currency on my existing multi-currency card?

Accepted Answer

No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.