What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

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How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

card cash withdrawals
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My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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How do I submit an application to open a Centtrip account on behalf of another organisation?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

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How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

How can my auditor request information about my account?

We use Confirmation.com to manage audit requests from clients and auditors ensuring information is provided efficiently and securely to only those authorised to receive it.

What is a 'Corporate Super Administrator' and how do they create new users and manage permissions?

A Corporate Super Administrator (CSA) has the ability to create new admin users and manage their permissions within their account settings. Follow these simple steps to learn more.

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Can I receive Third Party Payments (TTPs) to my Centtrip account?

All payments sent to your Centtrip account must be sent from a specified account in the same name as the Centtrip account holder. If you would like to receive a third party payment to your Centtrip account, please speak to us before the payment is made.

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