Why are my expenses not being transferred to Xero correctly?

Keep reading for common causes and how to fix them.

Why are my receipts not being transferred to Xero?

If you’ve already connected your Centtrip and Xero accounts but your receipts aren't appearing in Xero, it’s likely because you have not yet set up expense feeds.

How can I switch between my Centtrip cards in the app?

If you have or manage multiple Centtrip cards, you can switch between them effortlessly within the app.

How do I open a new operational or charter yacht account?

Where can I find out more about Centtrip's API call rate limit?

High volumes of API requests can place an increased load on our servers, which can affect the overall performance and service quality for all users on the Centtrip platform. To maintain the fast and reliable service our clients expect, we are implementing an API limit to ensure consistent performance for everyone.

How do I set up statement data feeds to Xero?

Follow these instructions if you want to sync transaction details to Xero, WITHOUT the receipts and labels.

How do I set up my expense data feeds to Xero?

Follow these instructions if you want to sync transaction details, receipts, and corporate labels to your Xero account.

How can I check which version of the Centtrip platform I am using?

You can easily check which version of the Centtrip platform you are using, by signing into your account.

Can I highlight transactions that include VAT?

Yes! You can add a field within your Expenses dashboard.

How do I make a batch payment in my EEA Centtrip account?

Sign into your Centtrip account, click *PAYMENTS*, and switch to the *Create batch payment* tab.