If your Centtrip expenses data is not being passed through to your QuickBooks account, or you are seeing an error, it is usually due to one of the following reasons.
While most functionality is consistent across our UK, EEA, and USA platforms, there are some key differences. That’s why it’s helpful to know which version your account is on. It’s quick and easy to tell them apart visually
Centtrip are committed to keeping your money safe and have a range of systems in place to help us detect and prevent fraud before it happens. However, fraudsters are becoming increasingly sophisticated. Please take a few extra precautions to keep your funds safe.
To ensure payments are only processed after proper approval, Corporate Super Administrators can configure user roles and require that payments be approved by one or more designated administrators.
You can do this within your account.
Follow these instructions if you want to sync transaction details, receipts, and corporate labels to your QuickBooks account.
Keep reading for common causes and how to fix them.
If you’ve already connected your Centtrip and Xero accounts but your receipts aren't appearing in Xero, it’s likely because you have not yet set up expense feeds.
If you have or manage multiple Centtrip cards, you can switch between them effortlessly within the app.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
