What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

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Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

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Why is my account still visible when I have signed out?

This is because your device is still linked to your account.

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Can I categorise my transactions?

Yes, you can.

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How can I share my transaction with others?

Sharing your transaction with others as you go is easy and takes seconds.

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How do I load/unload my cards?

It's quick and easy to load your cards

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How do I make payments?

Make secure and cost effective payments within seconds and without limits.

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How do I convert currency?

You can do this via your desktop account and the app.

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How do I load funds into my Centtrip Account?

It's quick and easy to add funds

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.