What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

How do I access my requested reports?

How do I approve payments?

How do I close a Centtrip card?

How do I sign into my desktop account?

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

What are the validation rules for my one-time batch payment template?

When completing your batch payment template, please ensure you follow our validation guidance to avoid any errors when processing your payments.

How do I remove unused card funds?