How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

What can I do with the Centtrip app?

What happens if I do not have sufficient funds for my payment and payment fee?

Where can I find my Centtrip account reference?

Your account reference is provided on the 'Load Account' page.

How do I set up an Operating Account?

To open a new *Operating Account*, simply complete our quick set-up form and return this to [email protected].

Where can I find out more about the changes to my payment services on 1st February 2024?

On 1st February 2024, the following changes were implemented and will apply to certain payments made from your Centtrip account

How do I add payment recipients to my account in batch?

How do I view my Centtrip transactions?

Transactions can be viewed in 'View Transactions' on the mobile app, or in 'Transactions' on a desktop.