Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
You can do this within your account.
Follow these instructions if you want to sync transaction details to Xero, WITHOUT the receipts and labels.
A transaction marked as pending means it has been initiated successfully but has not yet fully completed. The funds have not been rejected or lost—they are still being processed.
To ensure payments are only processed after proper approval, Corporate Super Administrators can configure user roles and require that payments be approved by one or more designated administrators.
When ordering a Centtrip card, you select the card with the currency you want: EUR, GBP or USD.
Follow these instructions if you want to sync transaction details, receipts, and corporate labels to your Xero account.
Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.
Corporate clients can have cards with different base currencies. Contact us to order additional cards.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.