Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.
To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.
You'll need to add firstname.lastname@example.org Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
We're available Monday to Friday, 8am to 6pm. Contact us by email to email@example.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.