How do I convert currency?

You can do this via your desktop account and the app.

12

Where can I find out more about the changes to my payment services on 1st February 2024?

On 1st February 2024, the following changes were implemented and will apply to certain payments made from your Centtrip account

2

How do I sign in?

Follow these steps to activate and sign into your account via your desktop or the app.

2

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

5

What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

13

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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How do I create card balance and transaction alerts?

Account administrators can choose from a range of alerts, which can be tailored to your requirements.

2

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.