You can do this via your desktop account and the app.
On 1st February 2024, the following changes were implemented and will apply to certain payments made from your Centtrip account
Follow these steps to activate and sign into your account via your desktop or the app.
You can easily view closed and expired cards by making a quick change in your account settings
You can reset your password instantly via the app or your desktop account
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
Account administrators can choose from a range of alerts, which can be tailored to your requirements.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.