How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

What is a forward contract and how do they work?

A forward contract is an agreement to buy or sell a specific amount of currency, at a predetermined exchange rate, on a specific date in the future.

How do I load or unload my Centtrip cards in batch?

Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.

What does the card status "issued not active" mean?

The 'issued not active' card status means the Centtrip card hasn't been activated yet.

Can I access more than one account from the Centtrip app?

Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.

How can I check my account fees?

How do I submit an application to open a Centtrip account on behalf of another organisation?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

Where can I find out more about Centtrip's bank detail changes on 19th January 2024?

The details you use to load funds to your Centtrip account, or to settle FX conversions via bank transfer, were updated in January 2024. It is extremely important that you use our updated bank account details.

How do I export card expense statements and reports?

How do I give a user permission to order Centtrip cards?

If you are a Corporate Super Administrator, you can specify whether or not users on the account can order cards, within your User Management Dashboard. You can change these permissions any time.