What is CenttripNow and how can I use it to make instant payments?

CenttripNow allows you to instantaneously transfer funds between Centtrip accounts without incurring any fees.

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How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

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How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

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How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

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How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

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What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

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How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

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My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

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How do I submit an application to open a Centtrip account on behalf of another organisation?

You can submit applications on behalf of another organisation, easily and securely via our online portal.

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How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.