Account Management App Cards EEA Account Holders Expense Management Manage Cards MANAGING CARDS MANAGING USERS Registration and Login SERVICE & SUPPORT Service Questions SIGNING IN User Management USING THE APP

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

5

What is the card base currency?

1

How can I update a cardholder's date of birth and mobile number?

3

How do I load or unload my Centtrip cards in batch?

Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.

1

How do I set up Centtrip cards for my team?

0

How do I reassign a spare card to a named user?

2

How do I close a Centtrip card?

Am I authorised to order Centtrip cards?

Only users with authority to order cards can access this feature.

3

Can I use my card to make contactless payments?

Yes. The Centtrip card supports contactless payments.

6

How do I remove unused card funds?

4

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.