Cards results

How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

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How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

100% found this useful

What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

100% found this useful

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

100% found this useful

How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

100% found this useful

Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?

All our fees are fixed and converted to GBP.

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

90% found this useful

How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card will usually be with you within seven working days.

60% found this useful

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

100% found this useful

As a corporate client, can I have cards in different base currencies?

Corporate clients can have cards with different base currencies. Contact us to order additional cards.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.