You can check the reason for the decline transaction in your desktop Centtrip account
The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.
You can switch between pending and cleared transactions instantly in the app
Keep your account secure with an alert for transactions over an amount
Ensure a activity never grinds to a halt due to a declined transaction
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
We're available Monday to Friday, 8am to 6pm. Contact us by email to email@example.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.