How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

100% found this useful

How do I view closed or expired cards in my account?

You can easily view closed and expired cards by making a quick change in your account settings

100% found this useful

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

70% found this useful

How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

Not yet rated

How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.

100% found this useful

What should I do if I've forgotten the PIN for my card?

You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.

100% found this useful

My card has been lost or stolen, what should I do?

You can lock your card instantly via the app or your desktop account.

100% found this useful

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.