Account Management App Cards EEA Account Holders Expense Management Manage Cards Registration and Login Service Questions User Management

How do I view pending card transactions in the app?

You can switch between pending and cleared transactions instantly in the app

1

Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

2

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account

5

What is the card base currency?

1

How can I update a cardholder's date of birth and mobile number?

3

How do I load or unload my Centtrip cards in batch?

Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.

1

How do I set up Centtrip cards for my team?

0

How do I reassign a spare card to a named user?

2

How do I order Centtrip cards?

Administrators with authority to order cards can do this directly within their Centtrip account.

10

How do I close a Centtrip card?

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.