Cards results

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

How do I check my balances and transactions in the app?

What can I do with the Centtrip app?

Where can I find out more about Centtrip’s Inactivity Fees?

What are Centtrip's standard account and card fees and limits?

View our card fees for corporate and private customers here.

How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

How do I view or hide closed/expired cards in my account?

You can easily view or hide closed and expired cards by toggling this option in your account settings.

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

How do I filter to show transactions with missing receipts?

Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.

How do I find my nearest compatible ATM?

We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.