How do I add labels and receipts to my transactions?

Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.

Where can I find out more about Centtrip’s Inactivity Fees?

What can I do with the Centtrip app?

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

How do I view pending card transactions in the app?

You can switch between pending and cleared transactions instantly in the app

Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

Why was my card transaction declined?

You can check the reason for the decline transaction in your desktop Centtrip account