How do I get the best rate when withdrawing from an ATM?

You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .

Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card will usually be with you within seven working days.

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

As a corporate client, can I have cards in different base currencies?

Corporate clients can have cards with different base currencies. Contact us to order additional cards.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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Are EUR and USD denominated cards still multi-currency?

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

What is my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 20000. It shows underneath your name on the front of the card.

What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

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