Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.
Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.
You can easily view closed and expired cards by making a quick change in your account settings
Using the Centtrip app, you can filter to show any transactions which are missing their receipt and instantly upload one.
We recommend using the Mastercard ATM Locator - you can find a link to it in the Centtrip app.
You can lock your card instantly via the app or your desktop account.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.