Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

2

How do I view pending card transactions in the app?

You can switch between pending and cleared transactions instantly in the app

1

What is a card balance alert and how can I set one up?

Ensure a cardholder never runs out of funds

0

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

0

What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

1

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

24

Where can I find my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 2000. It shows underneath your name on the front of the card.

11

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.