How do I check my card balance?

Is the Centtrip card supported on Apple Pay?

The Centtrip card is not currently supported on Apple Pay, but you can make contactless payments.

Can I order spare or emergency cards?

Yes you can!

How long will it take for my Centtrip cards to arrive?

Once ordered, your card(s) should arrive within seven working days

How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

How do I complete the transaction dispute form?

What are the courier fees for card orders?

How can I generate a report of expiring cards?

What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.