How long will it take for my Centtrip cards to arrive?

Once ordered, your card(s) should arrive within seven working days

How do I lock or unlock a card?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

How do I complete the transaction dispute form?

What are the courier fees for card orders?

How can I generate a report of expiring cards?

What is 3D secure?

3 Domain Secure (3DS) is a security measure for online payments which provides additional protection against fraud.

How do I submit my card expense receipts, labels and notes?

You can submit your expenses on the go within the Centtrip app, or from our desktop application.

How can I check my card limits?

Please contact your administrator

Where can I find out what my card withdrawal limit is?

Our standard card withdrawal limit is a maximum of up to 3 per day, totaling £750.