Q: What happens if I do not have sufficient funds for my payment and payment fee?

Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance, in the currency of the payment. You can check your payment fees in your account Fee Schedule . If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

Q: Why is my quoted exchange rate lower than expected?

Payments are subject to our standard payment fees , which will be automatically debited from your Centtrip account balance. When converting currency for onward payment, if your account does not hold sufficient funds to cover both the cost of your currency and the payment fee, the fee will be incorporated into your quoted exchange rate. This will make the rate appear lower. You can check your payment fees in your account Fee Schedule . To avoid the fee being included in your future conversion rate quotes, please ensure your account holds sufficient funds to cover it.

Q: How do I sign into my desktop account?

Visit account.centtrip.com Enter your username and password and click 'SIGN IN' ( Forgotten your password? ) Select your preferred verification method: EMAIL - check your inbox for your verification code. Not received this? MOBILE APP - follow these steps to link your device and/or enter your app generated your app code. SMS - enter the verification code which has been sent to your mobile phone. Note - the code will be sent to the number which is registered to the card. Follow these steps if you need to update your number . New User? If you do not yet have a login, you will first need to activate your account and create a password. Check your inbox for an email inviting you to Activate your account and click 'START NOW'. Enter a secure password for your account and click 'CREATE PASSWORD'. You will now be redirected to the login page. Follow the steps above to sign in. If you can't find your activation email, please reset your password .

Question 1

What is a 'transaction over amount' alert and how can I set one up?

Accepted Answer

Receive an instant notification if there is a transaction over a specified amount for a particular card.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 2

What is a card balance alert and how can I set one up?

Accepted Answer

Receive an instant notification if the balance on a specified card falls below a custom value.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 3

How do I update my mobile number?

Accepted Answer

Your mobile number can be updated instantly within your account settings -

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/u1IbPBh0SG/Change%20number.png (Change number)

Sign into your desktop account using either email or app verification.
Click on your name in the top-right of the screen to view your account details
Select the edit icon next to the mobile number
Pick your area code, enter your new number and click 'SAVE'
Once updated, click the 'VERIFY' button
Enter the code sent to you via SMS and click 'CONFIRM'
You can now use SMS verification to sign into your desktop account

Note, you can also change your password and reveal your PIN from this screen.

Question 4

What happens if I do not have sufficient funds for my payment and payment fee?

Accepted Answer

Payments are subject to our standard payment fees, which will be automatically debited from your Centtrip account balance, in the currency of the payment.

You can check your payment fees in your account Fee Schedule.

If you are sending a payment without a conversion and do not hold enough funds to cover both the payment value and the payment fee, your payment will not be sent. Please load additional funds (in the currency of the payment) and try again.

Question 5

Why is my quoted exchange rate lower than expected?

Accepted Answer

Payments are subject to our standard payment fees, which will be automatically debited from your Centtrip account balance.

When converting currency for onward payment, if your account does not hold sufficient funds to cover both the cost of your currency and the payment fee, the fee will be incorporated into your quoted exchange rate. This will make the rate appear lower.

You can check your payment fees in your account Fee Schedule.

To avoid the fee being included in your future conversion rate quotes, please ensure your account holds sufficient funds to cover it.

Question 6

What is a Market Order and how do I set one up?

Accepted Answer

Take advantage of exchange rate fluctuations by setting a target rate and letting Centtrip watch the market for you. If the market reaches your target rate, we will automatically execute the buying or selling of your specified currency, day or night. So you don't have to worry about missing an FX opportunity.

Types of Market Order

1) Take Profit

A Take Profit Order enables you to take advantage of favorable market movements. Choose a target rate better than the current market level. If the market reaches your target rate, your order is automatically processed on your behalf. You can set this up directly within your Centtrip account.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/JAvapanC8h/takeprofit2.png (takeprofit2.png)

2) Stop Loss

A Stop Loss Order can be used to stop further loss when an appreciating market starts to reverse. This protects you from purchasing currency at a poorer rate than expected or required. Choose a 'worst case' target rate that is weaker than the current market level and your order will be automatically executed if the market reaches this rate, protecting your profits. Contact our team to discuss or place a Stop Loss Order.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/ssTv2cUQS2/resources/PGptJ4g3sB/stoploss.png (stoploss.png)

3) One Cancels Other

This is a combination of both a Take Profit Order and a Stop Loss. If the market appreciates and the Take Profit Order is triggered, the Stop Loss will automatically be cancelled. Conversely, if the Stop Loss is triggered the Take Profit Order will automatically be cancelled. These are enable you to take advantage of a positive market move, whilst protecting a key level. Get in touch to discuss a OCO order.

Question 7

How do I access my requested reports?

Accepted Answer

Any reports you generate in your account or Expense Management will be available under 'REQUESTED REPORTS', which can be accessed in two ways:

Hover over your name and select 'REQUESTED REPORTS'

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/8PmHsDQP4L/Requested%20reports%201.png (Requested reports 1)

OR

Open Expense Management and select 'REQUESTED REPORTS'

Question 8

How do I activate my Centtrip account and create a password?

Accepted Answer

Whether you are a cardholder or an administrator, you need to follow our account activation process and create a password the first time you log in.

Question 9

How do I sign into my desktop account?

Accepted Answer

New User?

If you do not yet have a login, you will first need to activate your account and create a password.

Check your inbox for an email inviting you to Activate your account and click 'START NOW'.
Enter a secure password for your account and click 'CREATE PASSWORD'.
You will now be redirected to the login page. Follow the steps above to sign in.