Q: My Centtrip card has expired or expires soon, how can I renew it?

To arrange a replacement, simply visit 'Manage Cards' and place a new card order . Remember to move any unused card funds back into your account before it expires - visit Load Cards and select 'card to account' as the transfer direction. If your card has already expired, please contact us Once your new card arrives, activate it within the Centtrip app and reveal your new PIN . Finally, visit 'Load Cards' to transfer funds to your new card.

Question 1

My Centtrip card has expired or expires soon, how can I renew it?

Accepted Answer

To arrange a replacement, simply visit 'Manage Cards' and place a new card order.

Remember to move any unused card funds back into your account before it expires - visit Load Cards and select 'card to account' as the transfer direction. If your card has already expired, please contact us

Once your new card arrives, activate it within the Centtrip app and reveal your new PIN.

Finally, visit 'Load Cards' to transfer funds to your new card.

Question 2

Is the Centtrip card supported on Apple Pay?

Accepted Answer

The Centtrip card is not currently supported on Apple Pay. However, you can use your card to make contactless payments. Simply make a chip-and-PIN payment the first time you use it to access this feature.

Question 3

What are the different Centtrip user types and permissions?

Accepted Answer

There can be three types of users on your Centtrip account;

Cardholders – access is limited to viewing and managing expenses for their own prepaid card(s) via the Centtrip App, unless the user is also an Administrator.
Administrators (with or without a card) – users can access the desktop account where they can see all account and card balances, view expenditure and run reports. Depending on their limits and permissions (set by the CSA - see below), they may also be able to make payments, convert currency, order cards and more.
Corporate Super Administrators (CSA) – CSAs have the highest permissions. They can access all administrative features and create and manage other users (and set limits) on the account

View a full breakdown of permissions according to user type:

If you are an Admin user or a cardholder and would like to request additional permissions, please contact your Corporate Super Administrator.

Question 4

Where can I find my Centtrip account reference?

Accepted Answer

Your Centtrip account reference, starting 'CENT' is provided on the 'Load Account' page.

Please always include this when making a transfer to your Centtrip account, to ensure you receive your funds as quickly as possible.

Question 5

How do I save custom views when managing expenses?

Accepted Answer

Instantly save and re-run your tailored transaction data at any time, complete with your selected filters and fields.

You can save as many views as needed and access them from this dropdown at any time.

Question 6

How do I bookmark a page?

Accepted Answer

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine, Music, Production or Corporate accounts.

This enables you to easily find them anytime.

5 Quick Steps -

Go to the webpage you want to bookmark.
Click the star icon on the right side of the address bar.
Name the bookmark.
Select the folder you want the webpage to be saved to.
Click “Done” to bookmark the webpage.

Question 7

Can I make payments in batch?

Accepted Answer

Yes! Save time by making single or multi-currency payments, to multiple beneficiaries, in batch. Choose whether to send your payment instantly, or schedule for later. Depending on your preferences and requirements, there are several methods:

Standard Batch Payment

Use this method when:

You plan to pay individuals or organisations which already exist in your Recipients List, and you are confident that the account details are correct and up-to-date.
You already hold the required payment currencies on your account, or intend to convert before payment.

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One-Time Batch Payment

Use this method when:

You plan to pay individuals or organisations which either do not exist in your Recipients List, OR, they exist but the account details may be out of date.
You do not need the beneficiary details to be saved following payment, and would like to upload updated account details for any subsequent payments.
You already hold the required payment currencies on your account, or intend to convert before payment.

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FX Batch Payment

Use this method when:

You plan to pay individuals or organisations which either do not exist in your Recipients List, OR, they exist but the account details may be out of date.
You do not need the beneficiary details to be saved following payment, and would like to upload updated account details for any subsequent payments.
You do not hold the required payment currencies on your account, and would like Centtrip to automatically calculate the conversions for you.

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Question 8

Do I have the relevant permissions to make an FX batch payment?

Accepted Answer

Centtrip's FX Batch Payments feature enables you to make hundred of multi-currency payments effortlessly, even those involving currency conversions.

If you cannot access the 'Buy Currency' tab or do not see the 'CREATE BATCH' button (see below), it means you may not have the required permissions to make FX batch payments.

Your FX batch payment limits and permissions are the same as for individual payments.

For example, if you require 2 approvals to make a payment, and your individual FX payment limit is GBP 10,000, this will also apply when making an FX batch payment.

Question 9

How do I make a batch payment with FX?

Accepted Answer

Make hundreds of multi-currency payments effortlessly with Centtrip's FX Batch Payments feature. Upload one spreadsheet containing all payment information and associated currencies, and let Centtrip do the rest.

We'll calculate any FX conversions and process your payments all in one go. Simply choose whether you want to send your payments instantly, or schedule for a later date.

None of the beneficiary details will be saved after payment, keeping your account clear and enabling you to upload updated details for any future payments.

Watch 2- minute video -

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Follow these steps -

Step 1

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Sign into your account and click on 'Buy Currency'. Then, 'CREATE BATCH' and 'UPLOAD'. Can't access this?

Step 2

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Download either the 'EXCEL' or 'CSV TEMPLATE' and enter your FX payments, ensuring you follow the validation requirements. Then, upload your completed file and click 'NEXT'.

Step 3

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Review your payment summary. Here you can enter a name for your batch, refresh the live rate(s) or remove payments from the batch.

Step 4

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Choose whether you would like to send your payment immediately or schedule for a later date, then click 'SUBMIT' or 'SUBMIT FOR APPROVAL' (depending on your permissions)

Step 5

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Follow the steps to verify using an email or SMS generated code. Then 'CONFIRM'.

Step 6

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That's it! If you require approval for payments, your Administrator(s) will be notified and it will be processed once approved. Otherwise, it will be processed instantly (as scheduled).

IMPORTANT - Please ensure you have sufficient funds on your account to cover all payments in the batch. If there are insufficient funds, any associated payments will fail.

How to load additional funds to your account >

Question 10

How do I accept a CenttripNow invitation?

Accepted Answer

CenttripNow enables funds to be transferred instantaneously between connected Centtrip accounts, completely free of charge - 7 days a week, day or night. All you need to do is connect the relevant accounts via the CenttripNow network.

To accept a CenttripNow invitation -

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Don't yet have a Centtrip account?

You can apply for a Centtrip account securely online.

What are the benefits of a Centtip account?

Manage all your deposits, inflows, payments, expenses and foreign exchange in 15 major currencies from a single account, wherever you are.

Deposit and manage 15 major currencies in unlimited amounts
Make domestic and international payments in seconds
Send or receive free, instant payments from accounts in your CenttripNow network
Enoy the highest prepaid card balances and spend limits with the Centtrip card
Move funds between accounts and cards, instantly and securely
Create separate cost centres, with tiered permissions and budgets
Convert all major currencies at live-market rates
Generate tailored, real-time, anytime reports to keep track of spend
Integrate with your accounting and finance systems

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