You can check the reason for the decline transaction in your desktop Centtrip account
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
Follow these instructions if you want to sync transaction details to Xero, WITHOUT the receipts and labels.
You can do this within your account.
Yes! You can add a field within your Expenses dashboard.
Follow these instructions if you want to sync transaction details, receipts, and corporate labels to your Xero account.
To ensure payments are only processed after proper approval, Corporate Super Administrators can configure user roles and require that payments be approved by one or more designated administrators.
Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.
Corporate clients can have cards with different base currencies. Contact us to order additional cards.
All our fees are fixed and converted to GBP.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
