How do CSAs create and manage Admin users?

If you are a Corporate Super Administrator, you can instantly add new users to any of your accounts, set and manage user permissions and limits, or disable a user's access anytime, within *User Management*.

Where can I find out more about the Centtrip card?

The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.

2

What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

1

Can I speak to a person at Centtrip?

Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].

2

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

6

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

11

What are the validation rules for my one-time batch payment template?

When completing your batch payment template, please ensure you follow our validation guidance to avoid any errors when processing your payments.

7

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.