What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

How do I access my requested reports?

How do I approve payments?

How do I close a Centtrip card?

How do I sign into my desktop account?

What should I do if I can't find my account activation email?

If you can't find your account activation email., you can simply reset your password.

How do I transfer Multi-factor Authentication to a new device?

If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.

What are the validation rules for my one-time batch payment template?

When completing your batch payment template, please ensure you follow our validation guidance to avoid any errors when processing your payments.

How do I remove unused card funds?

Can I speak to a person at Centtrip?

Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].