Service Questions results

Where can I find out more about the Payment and Inactivity Fees?

How do UK public holidays affect my Centtrip service?

How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

How can I check my account fees?

Am I authorised to open a Centtrip account on behalf of a business?

Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

Can I receive Third Party Payments (TTPs) to my Centtrip account?

All payments sent to your Centtrip account must be sent from a specified account in the same name as the Centtrip account holder. If you would like to receive a third party payment to your Centtrip account, please speak to us before the payment is made.

Why did Centtrip’s bank details change and how does this affect me?

In preparation for the end of the Brexit transition phase, the bank details used for loading your Centtrip account will change on the 17th of December 2020.

What should I do if I notice a fraudulent transaction on my account?

If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.

How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.