What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

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How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

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How can I check my account fees?

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Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

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Can I receive Third Party Payments (TTPs) to my Centtrip account?

All payments sent to your Centtrip account must be sent from a specified account in the same name as the Centtrip account holder. If you would like to receive a third party payment to your Centtrip account, please speak to us before the payment is made.

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Why did Centtrip’s bank details change and how does this affect me?

In preparation for the end of the Brexit transition phase, the bank details used for loading your Centtrip account will change on the 17th of December 2020.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.