We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.
We use Confirmation.com to manage audit requests from clients and auditors ensuring information is provided efficiently and securely to only those authorised to receive it.
You can withdraw currencies, from any cash machine displaying the Mastercard Acceptance Mark. To get the best rate, always choose to process the transaction in the local currency .
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
All our fees are fixed and converted to GBP.
The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.
No, the base currency is determined when the card is created.
Corporate clients can have cards with different base currencies. Contact us to order additional cards.
You will not earn any interest on either your Centtrip account or card balances.
Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
