Question 1

How can I pay my Centtrip subscription, card or payment fees?

Accepted Answer

You can send payment to our Sterling or Euros account from your Centtrip account, or you can make an instant payment using the CenttripNow Service. In all cases, please remember to include your invoice number as the Payment Reference.

Make a payment to our account

Add us to your Recipients List using the details below, and send payment from your Centtrip account.

Send an instant CenttripNow payment

New to CenttripNow?

CenttripNow allows you to instantaneously transfer fund between any other Centtrip accounts, without incurring any fees. All you need to do is ensure the relevant Centtrip accounts are part of your CenttripNow network.

Sign into your account and click 'Add Recipients'
Click the 'ADD CENTTRIPNOW' button
Search for our invitation code (CENTTRIPC/8jelr) and invite us - you'll only need to do this once
Once your invitation has been accepted, visit the 'Send Payments' tab of your account
Enter the relevant payment details and select 'CenttripNow' from the 'To' dropdown
You can now select Centtrip as the recipient and complete your payment via CenttripNow

Question 2

How can I update a cardholder's date of birth and mobile number?

Accepted Answer

Corporate Super Administrators are able to instantly update the date of birth (DOB) and mobile number associated with a card. These details are required for password reset, account activation and SMS PIN reminders.

When can this feature be used?

How to update a DOB / mobile number:

Step 1)

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Sign into your account and scroll down to the 'CARD BALANCES' section. Locate the card you want to update and click the 'EDIT' button.

Step 2)

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Scroll down to 'CARDHOLDER DETAILS', amend the DOB and/or mobile number and click 'UPDATE'.

Step 3)

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You will get an on-screen reminder that these updates will apply to any other cards which are registered to this email address. Click 'OK' to confirm your changes.

Step 4)

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If required, a replacement user can now reset the account password by visiting account.centtrip.com and clicking 'FORGOT PASSWORD'.

Question 3

How can I apply to open a Centtrip account?

Accepted Answer

Please submit a secure, online application -

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Visit application.centtrip.com.
Sign in or REGISTER to create an account.
Click the 'New Application' button in the top-right.
Complete the required fields and upload any acceptable supporting documentation.
Your progress can be saved to continue later if needed. Submit your application when ready.
Once submitted, your application will be reviewed and we will be in contact regarding the status, or if any additional information is required.
If/when approved, the first user created will be a Corporate Super Administrator (CSA). The CSA can then add and manage users on the account.

IMPORTANT - if you are submitting an application on behalf of another organisation, please contact our Partnerships Team.

Question 4

How do I ensure there are no funds left on my consumer account by 31st March 2023?

Accepted Answer

Please follow the steps below to ensure any unused funds on your consumer Centtrip account or card by 31st March 2023.

Spend your funds

You can simply transfer any remaining account funds to your Centtrip card (follow these steps) and use your card in-store or online as normal until you have zero balance on your account or card.

If you hold multiple currencies, you can convert them instantly via your desktop account or the app.

- OR -

Transfer your funds

Alternatively, follow the steps below to transfer funds from your Centtrip account and card into your corporate bank account.

First, move card funds to your Centtrip account

Sign into your desktop account and select Load Card
Choose the currency you want to unload from your card.
Select Card To Account as the transfer direction.
Enter the amount left on your card and click 'TRANSFER IMMEDIATELY'.

You can also do this via the Centtrip app, by selecting Load Card and changing the transfer direction.

If you have multiple currencies, please repeat these steps to transfer them all to your account. Once you have zero balances on your card, you can proceed with the steps below.

Then, convert your Centtrip account funds

If you hold multiple currencies on your account, please visit Buy Currency to convert them into the relevant currency for the bank account you intend to move them to.

Finally, transfer Centtrip funds to your bank account

If you have not yet done so, set up your corporate bank account as a payment recipient, then follow the instructions below.

Step 1

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Sign into your desktop account and select 'Send Payments'.

Step 2

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Select your bank account currency and enter the amount left in your Centtrip account.

Step 3.

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In the 'From' dropdown, select 'Centtrip account', and leave the 'To' box as 'Bank Account'.

Step 4.

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Select your own corporate bank account as the payment recipient and enter a custom reference payment reason.

Step 5

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Check the details are all correct and click 'CONFIRM'. The payment may take several days to reach your bank account, depending on the currency, value and time submitted.

Question 5

Am I authorised to order Centtrip cards?

Accepted Answer

Only users who have been given authorisation can order cards within their account - select 'Manage Cards' from your account dashboard, and then switch to the 'Order Cards' tab.

If you do not see the 'Order Cards' tab, it may mean you have not been given the relevant permissions. Please contact your Corporate Super Administrator to request access.

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Question 6

What are the browser requirements for using my Centtrip account?

Accepted Answer

Your Centtrip account is compatible with all main web browsers, however, for optimal performance, we recommend using the latest version.

Versions below the following minimum requirements are not compatible:

This is to ensure your account is as secure as possible.

How do I check my browser version?

In your browser toolbar, click help or settings, then choose the menu option starting 'About...'.

You will then be able to see which type and version of browser you are using.

How do I update my browser?

Most browsers will update themselves automatically, but if your browser is out of date for any reason, you can manually update it by following the steps above and clicking the update button. Please close and relaunch your browser to apply the changes.

Question 7

Do I have the relevant permissions to make an FX batch payment?

Accepted Answer

Centtrip's FX Batch Payments feature enables you to make hundred of multi-currency payments effortlessly, even those involving currency conversions.

If you cannot access the 'Buy Currency' tab or do not see the 'CREATE BATCH' button (see below), it means you may not have the required permissions to make FX batch payments.

Your FX batch payment limits and permissions are the same as for individual payments.

For example, if you require 2 approvals to make a payment, and your individual FX payment limit is GBP 10,000, this will also apply when making an FX batch payment.

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Question 8

How do I make payments?

Accepted Answer

Make secure and cost effective payments within seconds and without limits. We tailor our services to your unique needs, whether that’s individual, ad hoc payments or regular, batch payments to suppliers or employees; domestically or internationally.

Using your desktop account:

Step 1

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Sign into your account. If you already hold the payment currency on your Centtrip account, select 'Send Payments'. Otherwise, please visit Buy Currency to convert the required amount first.

Step 2

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Select your payment currency and enter the amount.

Step 3

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Choose whether you would like to pay using funds held on your Centtrip account, or one of your cards. Leave the 'To' field as 'Bank Account'.

Step 4

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In the next four fields, select the payment recipient, enter a custom reference, choose a payment reason and check or edit the recipient email address. A confirmation will be sent to yourself, as well as the recipient email. If your payment recipient has not yet been set up, follow these steps.

Step 5

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Check the details are all correct and click 'CONFIRM' to process your payment. This can take several days depending on the currency, value and time submitted.

Using the Centtrip app:

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In the app, select ‘Send Payment’ and then (if needed) ‘Add Recipient’.
Once created, select your recipient.
Choose a currency held on your account and enter an amount.
If the currency you want to send is different to the recipient’s, you will be able to check the live exchange rate before converting and completing your payment.

Hints and tips

Add new recipients: When you pay a particular recipient for the first time, they won’t appear in your ‘Select recipient...’ dropdown until you set them up.
Enjoy better cost efficiencies by using currencies held on your account or card to make same currency payments to your oversees suppliers.
Make payments in batch: Click CREATE BATCH at the top of the page to save time by making multiple payments in one or more currencies, in one go. Send immediately or schedule for a later date for complete, effortless control. View guide here.

Question 9

How do I bookmark a page?

Accepted Answer

We recommend bookmarking key pages, such as your Centtrip account login or the Account Resources Hub for Marine, Music, Production or Corporate accounts.

This enables you to easily find them anytime.

5 Quick Steps -

Go to the webpage you want to bookmark.
Click the star icon on the right side of the address bar.
Name the bookmark.
Select the folder you want the webpage to be saved to.
Click “Done” to bookmark the webpage.

Question 10

What are Centtrip's standard account and card fees and limits?

Accepted Answer

Standard Fees

* Also subject to payment of any additional delivery and courier related charges.

** These are transactions in any currency that is outside of the available currency balance held on the card at the time of purchase.

Fees will be debited in the base currency of the account/card, or currency equivalent.

Account Fees

Please refer to the Fee Schedule of your Operating Account(s).

Card Limits

All accounts/cards are set up with the 'Standard' limits by default.

* Limits are in GBP, or currency equivalent.