Service Questions results

What is a 'transaction over amount' alert and how can I set one up?

Keep your account secure with an alert for transactions over an amount

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What is a transaction declined alert and how can I set one up?

Ensure a activity never grinds to a halt due to a declined transaction

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How do I make payments?

Make secure and cost effective payments within seconds and without limits.

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How do I update my mobile number?

Your mobile number can be updated instantly within account settings

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What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.