How do I make a complaint?

We're committed to delivering the highest standard of customer service, but if things go wrong we will listen and focus on finding a solution as quickly as possible. While regrettable, complaints are a way to learn and improve our products and services continuously. All complaints will be addressed with integrity and in an equitable, objective and unbiased manner.

Why has an €8 fee been taken from my Euro payment?

Any Euro payments sent to countries within the EEA (European Economic Area) as SWIFT may be subject to an €8 fee, charged by the intermediary bank to which the payment is being sent. This charge is not taken by Centtrip and is unfortunately outside of our control

Am I authorised to open a Centtrip account on behalf of a business?

How can I export a list of my current Centtrip cards to review?

You can export a list of all your Centtrip cards from the CARD BALANCES section of your account.

How can I check my account fees?

How do UK public holidays affect my Centtrip service?

Where can I find out more about Centtrip’s Inactivity Fees?

Where can I find out more about the Payment and Inactivity Fees?

What should I do if I've forgotten my password?

You can reset your password instantly via the app or your desktop account

How do I add new users to the account?