If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.
You can instantly reveal your forgotten PIN using the Centtrip app, or your desktop account.
Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
Save time by loading or unloading multiple Centtrip cards with multiple currencies using our batch load feature.
The Centtrip prepaid card can hold funds in up to 15 currencies and offers the highest balances and transaction limits on the market.
You can switch between pending and cleared transactions instantly in the app
Cardholders can instantly upload photo receipts and label transactions on the go, using the Centtrip app.
You can lock your card instantly via the app or your desktop account.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.