How do I switch between my different Centtrip accounts?

If you manage more than one Centtrip account, you access them all using the same login, and switch between them effortlessly at any time.

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How do I view cardholder expenses which are ready to reconcile?

Filter on transactions which have a receipt attached to easily find expenses that are ready to reconcile

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Why could my foreign exchange (FX) rate change after booking a conversion?

All rates that are offered when you request a quote through your Centtrip account are based on the live FX market and are subject to change as the market moves.

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How do I access my Centtrip dashboard?

After signing into your desktop account, click the Centtrip logo to visit your dashboard

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How can I check my card billing address for online transactions?

To review your billing address, sign into the Centtrip app, tap on the menu icon as shown below, and select 'Your Details'

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How do I view expenses which are missing receipts?

Apply a quick filter to show any expenses which do not yet have a receipt attached.

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What are virtual cards and how do I use them?

A virtual card is exactly like a standard Centtrip card, except that it doesn’t exist physically. Instead, it is accessed by cardholders digitally within the Centtrip app, and can be managed by Administrators with their desktop account.

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Can I speak to a person at Centtrip?

Of course you can! Call us on +44 (0)20 3735 1735 or email [email protected].

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How do I use my virtual EEA card for payments?

You can use your virtual card for both online transactions and contactless transactions.

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Can administrators activate cards on behalf of cardholders?

Yes! Super Administrators you prepare cards in advance and avoid any last-minute rush or queries, by activating cards ahead of time.

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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.