Question 1

Why are the bank details for loading my Centtrip account not in my name?

Accepted Answer

Your Centtrip account is not a bank account; Centtrip Limited is an Electronic Money Institution authorised and regulated by the Financial Conduct Authority.

We use multiple banking and other financial institution partners to hold client funds in secure, segregated currency accounts - the details you see on-screen are for these accounts.

So to fund your account, please use the full payment details provided under "Load Account" for your selected currency. To avoid delays, be sure to always quote your reference number (starting CENT), and ensure payment is from an account in the same name as your Centtrip account, or an Approved Third Party.

Once we receive your funds, they will be credited to your Centtrip account.

Question 2

How do I access my requested reports?

Accepted Answer

Any reports you generate in your account or Expense Management will be available under 'REQUESTED REPORTS', which can be accessed in two ways:

Hover over your name and select 'REQUESTED REPORTS'

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/8PmHsDQP4L/Requested%20reports%201.png (Requested reports 1)

OR

Open Expense Management and select 'REQUESTED REPORTS'

Question 3

How do I enable Corporate Labels in the app?

Accepted Answer

Streamline your reconciliation by enabling Corporate Labels in the app. This allows cardholders to attach your pre-set labels to expenses in just a tap. All labels are linked to accounting codes (which the cardholder won't see), making it easy to map expenditure to your own accounting practices, with less manual work and fewer errors.

https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/xkrfuztE6V/Corp%20Labels%20Template%20%284%29.png (Corp Labels Template (4).png)

To begin, sign into your Centtrip account and click Manage Expenses from the Navigation bar.
Click to open 'CORPORATE LABELS' and identify the Label Group(s) you want to add to the app.
Use the 'SHOW IN APP' toggle to switch this Group on (you can switch it off again at any time).
Cardholders will now be able to add your pre-set Corporate Labels to expenses via the app.
Share our guides on how to attach Corporate Labels to expenses and upload receipts with your cardholders.

Question 4

How do I filter to show transactions with missing receipts?

Accepted Answer

Using the Centtrip app, cardholders can quickly filter to show any transactions which are missing a receipt. As missing receipts are added, the relevant transaction will disappear from their filtered list in real-time.

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From the 'Transactions' section of the Centtrip app, tap on the search icon.
You will now see additional search and filter options. Choose 'Receipts'.
Select ‘Transactions without receipts’ and press ‘DONE’. You can now add receipts and labels for any transactions in your filtered list.

Hints and tips

Download the Centtrip app for your iOS or Android device and access our Cardholder Guide for sign-in instructions.
Use this feature as a To-Do list - once a receipt has been added, the transaction will instantly disappear from your list.
View our quick how-to on adding receipts and labels to your transactions.

Question 5

Can I change the base currency on my existing multi-currency card?

Accepted Answer

No, the base currency is determined when the card is created. However, you can request a new card by contacting us using the details at the bottom of this page.

Question 6

What is a 'transaction over amount' alert and how can I set one up?

Accepted Answer

Receive an instant notification if there is a transaction over a specified amount for a particular card.

Administrators, via email
The cardholder, via email
The cardholder, via SMS

View our guide on how to set up alerts

Question 7

What should I do if I have lost my device?

Accepted Answer

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access.

If you've enabled Multi-factor Authentication, you'll be unable to log in to your desktop account without an in-app security code. Please contact us using the details at the bottom of this page and we'll help you get access to your account.

Question 8

Why is my account still visible when I have signed out?

Accepted Answer

This is because your device is still linked to your account.

To unlink your device from your account:

Select the account
Log in using your credentials
Select Two-factor Authentication
Select Unlink Device
Sign out and the device will be unlinked from your account

Question 9

Are EUR and USD denominated cards still multi-currency?

Accepted Answer

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

Read more about the new base-currency cards.

Question 10

Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?

Accepted Answer

All our fees are fixed. Fees and Limits Schedule for each Centtrip base-currency card are available here.

For more information about Centtrip card fees, see what are your card fees?.