If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
You'll need to add firstname.lastname@example.org Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
Yes, select Switch Account from home screen, then select LINK ACCOUNT and follow the prompts.
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.