Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
If you can't find your account activation email., you can simply reset your password.
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
We're available Monday to Friday, 8am to 6pm. Contact us by email to [email protected] or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.