Now that you have your new Centtrip card, sign it on the reverse and follow these instructions to activate it.
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
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We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.