If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark. When taking out money, an ATM will usually give you a couple of withdrawal options to: 1. Process the transaction in local currency 2. Use the ATM’s rate. We highly recommend selecting option 1 to ensure you take out the currency held on the card (such as EUR) and therefore no further fees will apply. If you select option 2 when you have Euros on your Centtrip card, the ATM will identify it as a UK card and process the withdrawal in GBP. This means EUR will be converted to GBP on your card and then back to EUR at the ATM’s rate, which tends to be very poor. You will also incur additional, and very often high, fees. [Check for the nearest ATM to you.](https://www.mastercard.co.uk/en-gb/consumers/get-support/locate-an-atm.html) If you require further assistance, contact our Client Support team at [help@centtrip.com](mailto:help@centtrip.com)

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How do I withdraw Euros at an ATM?

You can withdraw currencies, including Euros, from any cash machine displaying the Mastercard Acceptance Mark.

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