Account Management Cards Expense Management Registration and Login Service Questions

How do I enable Multi-factor Authentication?

To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.

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How do I check my balances and transactions in the app?

app security balances card balance below an amount cards check balance spend transaction monitoring transactions
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What should I do if I have lost my device?

Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.

app security contact device lost MFA MFA transfer security
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Why is my account still visible when I have signed out?

This is because your device is still linked to your account.

app security log out login my account security unlink account
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Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.