Why did Centtrip’s bank details change and how does this affect me?

The payment details used to load funds to your Centtrip account were updated on 17th December 2020.

Please ensure you use the correct details:

  • Loading your account: please use the new details when making a transfer to your Centtrip account. These are available via the Load Account page.

  • Booking an FX trade: the details you use for foreign exchange trades have not changed, so please continue to use the same details. These will be provided when you book a trade through Centtrip.

How do I access the new bank details?

You can access them securely from within your account. Simply sign in, visit Load Account and select a currency to view the correct bank details.

What happens if I load my account using the old details in error?

If you make a transfer using the old details after 31st December 2020, the funds will be rejected and returned to your corporate bank account. You will need to make the transfer again using the new details.

What if I receive a warning message from my bank when sending a payment to the new account?

UK banks may show a warning when you make a payment to the new account for the first time due to the Confirmation of Payee fraud prevention tool. Please double-check that the details you've entered match those provided in the Centtrip platform exactly before confirming the payment.

Why did the details used to load my account change?

We worked with our prepaid card issuer, Prepaid Financial Services (PFS) to ensure that your service was not disrupted at the end of the Brexit transition phase. You receive the same regulated payments services, but this is now provided through their affiliated company, PFS Card Services Ireland Limited (PCSIL).

Didn't find what you were looking for?

We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.