How do I create card balance and transaction alerts?
Account administrators can choose from a range of alerts, which can be tailored to your requirements.
How do I enable Multi-factor Authentication?
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
How do I transfer Multi-factor Authentication to a new device?
If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
How do I lock/unlock cards on behalf of my team?
If you're an account administrator, you can instantly lock and unlock any of the cards you manage from your Centtrip account.
What should I do if I have lost my device?
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
Why is my account still visible when I have signed out?
This is because your device is still linked to your account.