To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
Account administrators can choose from a range of alerts, which can be tailored to your requirements.
Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.
If you notice a fraudulent transaction on your account, please take the following steps to block the card and raise a transaction dispute.
Your Centtrip app is secured with either a passcode or biometrics to prevent unauthorised access. Please contact us to using the details at the bottom of the page to get access to your account.
This is because your device is still linked to your account.
We're available Monday to Friday, 8am to 6pm. Contact us by email to help@centtrip.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.
