To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

To start enjoying all your account benefits, you need to ensure you have sufficient funds. You can check your current balances from your account homepage and transfer funds to your Centtrip account using the bank details provided on the Load Account page. 1. From the Load Account page, use the dropdown menu to select the currency you want to load into your Centtrip account 2. Note down the account details and payment reference starting with CENT 3. Log into the corporate bank account you would like to send funds from and make a transfer into your Centtrip account using the details you noted above **Hints and tips** * **Important**: ensure you add the payment reference provided on the Centrrip Load Account page starting with ‘CENT’ when transferring funds - this is essential to avoid any delays. * The bank account which you transfer funds from must be under the same name as your Centtrip account. Contact the team if you need help with this. * To load funds in a currency which is different to the one you hold in your bank account, it’s typically much more cost effective to first load funds into your Centtrip account in the same currency, and then visit the Buy Currency page to purchase your preferred currency.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

Get direct access to the live currency market via your desktop account and the app. Purchase currency to send to your account or card at transparent, competitive rates. 1. Select the currency you would like to convert from and the currency you would like to purchase. 2. Enter either the amount you’d like to convert from or the amount you’d like to convert to. 3. Select where funds should be taken from. You can use funds already held in your Centtrip account or make a transfer from another bank account. 4. Choose where to send purchased currency; back into your Centtrip account or a card of your choice. 5. Click GET RATE to view the live exchange rate and click CONFIRM to complete your purchase. **Hints and tips** * If you are buying currency and want to pay from your bank account (‘Bank To’ transaction), you will need to transfer the balance within 24 hours and will receive your purchased currency as soon as this has been settled * Purchase currency when it’s right for you - visit the homepage and select LIVE RATES to set up rate alerts. * Centtrip enables you to purchase all major currencies, so if you’d like to buy a currency not shown in your account, get in touch with the Centtrip team. * Mitigate the risk of foreign exchange fluctuations by purchasing currency at a locked rate, for settlement on a future date. Contact the support team to speak to our dedicated experts.

Follow these steps 1. Log in to the app (version 1.10.0 or later) 2. Select Switch Account 3. Select Link Account and log in Your accounts will now be linked so you can switch between them easily at any time.

Follow these steps 1. Log in to the app (version 1.10.0 or later) 2. Select Switch Account 3. Select Link Account and log in Your accounts will now be linked so you can switch between them easily at any time.

Follow these steps 1. Go to Switch Account 2. Your currently logged-in account will show a filled circle icon. Your logged-out accounts will show an unfilled circle icon. 3. Select the account you would like to view.

Follow these steps 1. Go to Switch Account 2. Your currently logged-in account will show a filled circle icon. Your logged-out accounts will show an unfilled circle icon. 3. Select the account you would like to view.

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account

This is because your device is still linked to your account. To unlink your device from your account: 1. Select the account 2. Log in using your credentials 3. Select Two-factor Authentication 4. Select Unlink Device 5. Sign out and the device will be unlinked from your account