If you still have the old device linked to your Centtrip account, follow these steps to transfer multi-factor authentication to a new device.
You'll need to add firstname.lastname@example.org Centtrip authentication emails to your allowed sender list to ensure they're not delayed or blocked from reaching your inbox. Your organisation may also need to update/create a 'permitted sender policy'.
To help ensure your account remains secure, Multi-factor Authentication (MFA) is required when signing into your desktop account or adding a new payment recipient. We recommend using the app to authenticate, and this answer provides step-by-step instructions on how to set this up.
To begin enjoying fast, secure and cost-effective domestic and international payments, first you need to create your Centtrip list of suppliers and payees. You can do this quickly and easily by adding them to your Recipients list, either individually on an ad hoc basis, or in batch.
We're available Monday to Friday, 8am to 6pm. Contact us by email to email@example.com or phone +44(0)2037351735. For help with lost or stolen cards outside these hours, please call +44(0)2071278130.