Can I change the base currency on my existing multi-currency card?
No, the base currency is determined when the card is created.
What can I use my Centtrip multi-currency Mastercard for?
You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.
Is Centtrip Mastercard a debit or credit card?
The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.
How can I order more cards?
Details on how to order more cards here
How soon can I get my Centtrip multi-currency Mastercard?
Once ordered, your card will usually be with you within seven working days.
My card doesn't seem to be working - can you help?
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
How do I load my cards?
It's quick and easy to load your cards
Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?
All our fees are fixed and converted to GBP.
As a corporate client, can I have cards in different base currencies?
Corporate clients can have cards with different base currencies. Contact us to order additional cards.
What does the card status "issued not active" mean?
The 'issued not active' card status means the Centtrip card hasn't been activated yet.