How do I lock/unlock a card for myself or a member of my team?

Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.

How do I load my cards?

It's quick and easy to load your cards

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.

How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card will usually be with you within seven working days.

Can I change the base currency on my existing multi-currency card?

No, the base currency is determined when the card is created.

As a corporate client, can I have cards in different base currencies?

Corporate clients can have cards with different base currencies. Contact us to order additional cards.

My card doesn't seem to be working - can you help?

Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.

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How can I order more cards?

Details on how to order more cards here

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