You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories. You can also withdraw cash at over 2.1 million ATMs displaying the Mastercard Acceptance Mark. [Find your nearest Mastercard ATM.](https://www.mastercard.us/en-us/consumers/get-support/locate-an-atm.html)

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. Centtrip cards are reloadable and issued by an Electronic Money Institution. Each time you use your Centtrip card, the purchase value is deducted from the funds available on the card. Simply buy any of the 15 deposit currencies using your Centtrip account or on our app and transfer it to your card. You can then use your Centtrip multi-currency Mastercard in more than 210 countries and territories, online and in store.

No, the base currency is determined by the BIN range. However, you can request a new card by contacting our Client Support on +44 (0)20 3735 1735 or emailing [help@centtrip.com](mailto:help@centtrip.com)

No, the base currency is determined by the BIN range. However, you can request a new card by contacting our Client Support on +44 (0)20 3735 1735 or emailing [help@centtrip.com](mailto:help@centtrip.com)

**Corporate Clients** We tailor all our fees according to your specific requirements, as well as products, services and transactions you use. As part of it, there is a £10 fee for each new or replacement card. **Private Clients** There is no charge for a new card. However, if you require a replacement card, there is a £10 fee.

**Corporate Clients** We tailor all our fees according to your specific requirements, as well as products, services and transactions you use. As part of it, there is a £10 fee for each new or replacement card. **Private Clients** There is no charge for a new card. However, if you require a replacement card, there is a £10 fee.

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

**Corporate Admin:** If you wish to order new cards for your employees or if you require replacement cards, please call our Client Support team on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com) **Corporate Cardholder:** Please contact your Administrator to request a replacement card or order additional cards for your colleagues. **Private Clients:** As a private account holder, you can only have one card. If you require a replacement card, call us on +44 (0)20 3735 1735 or email [help@centtrip.com](mailto:help@centtrip.com). *There is a fee of £10 to replace a lost or stolen card.

If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

If you are having difficulty using your card for a transaction here are some possible causes and things to check: 1. Please check the card has been activated. If not activated, please [follow the activation instructions.](https://support.centtrip.com/faqs/how-do-i-activate-my-card) 2. Are there sufficient funds available on the card? 3. Is the card locked? 4. If you using at an ATM: * Has the daily limit been reached for the card? * check on your transactions for today and the daily ATM limit * is the pin correct? * does the ATM accept Mastercard? * is it a well known ATM machine? If you are still having problems with your card, please call us Monday - Friday, 08:00 - 18:00(GMT) on +44(0)20 37351735 or email [help@centtrip.com](mailto:help@centtrip.com)

Now that you have your shiny new Centtrip card, sign it on the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

Now that you have your shiny new Centtrip card, sign it on the reverse and follow the instructions below to activate it. **All Corporate Cards and Replacement Private Cards** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first! 3. Corporate card holders - if this is your first Centtrip card, create your online login: Go to account.centtrip.com/membership/login or download the Centtrip app from the [App Store](https://apps.apple.com/gb/app/centtrip/id1151916421) or [Google Play](https://play.google.com/store/apps/details?id=com.centtrip.app) and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number you signed up with. If unsure, ask your account administrator to confirm those. **New Private Cards** The activation process is different if you've just received your first Centtrip card for a new private account. 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card. Don't forget to [load your card](https://support.centtrip.com/faqs/how-do-i-load-my-cards) first!

The Centtrip multi-currency Mastercard® offers the highest prepaid card balances and transaction limits on the market. Accepted in more than 210 countries and territories, it’s designed for your demanding, fast-paced world. Load your cards with funds to begin enjoying the benefits. 1. Choose the currency you want to load – this needs to be one you already hold in your Centtrip account. 2. Choose the transfer direction and move funds instantly between your account and your Centtrip card. 3. If you manage multiple cards, you’ll be able to select the card you want to load funds from/to. 4. Enter the amount you want to load and click TRANSFER IMMEDIATELY. **Hints and tips** * Download the Centtrip Cardholder Guide - Once cards have been loaded, all cardholders will need to download this step-by-step guide for helpful tips on how to activate and make the most of your cards. * Move unused funds from a card back into your account. Simply select ‘Card to Account’ as the transfer direction. * If you want to load a currency you don’t currently hold in your account, you can purchase this from the Buy Currency page at competitive rates. * Load cards in batch - To load multiple cards with one or more currencies, complete the required fields and click ADD TO BATCH TRANSFER. Repeat the process for each new card or currency load. When complete, click EXECUTE BATCH to load all the cards and currencies in seconds. * Lost or stolen card- Instantly lock or unlock cards from your account or the app, via the SETTINGS menu.

The Centtrip multi-currency Mastercard® offers the highest prepaid card balances and transaction limits on the market. Accepted in more than 210 countries and territories, it’s designed for your demanding, fast-paced world. Load your cards with funds to begin enjoying the benefits. 1. Choose the currency you want to load – this needs to be one you already hold in your Centtrip account. 2. Choose the transfer direction and move funds instantly between your account and your Centtrip card. 3. If you manage multiple cards, you’ll be able to select the card you want to load funds from/to. 4. Enter the amount you want to load and click TRANSFER IMMEDIATELY. **Hints and tips** * Download the Centtrip Cardholder Guide - Once cards have been loaded, all cardholders will need to download this step-by-step guide for helpful tips on how to activate and make the most of your cards. * Move unused funds from a card back into your account. Simply select ‘Card to Account’ as the transfer direction. * If you want to load a currency you don’t currently hold in your account, you can purchase this from the Buy Currency page at competitive rates. * Load cards in batch - To load multiple cards with one or more currencies, complete the required fields and click ADD TO BATCH TRANSFER. Repeat the process for each new card or currency load. When complete, click EXECUTE BATCH to load all the cards and currencies in seconds. * Lost or stolen card- Instantly lock or unlock cards from your account or the app, via the SETTINGS menu.

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

This status means you have not activated your Centtrip multi-currency card. Sign your contactless card on the reverse, if you have not done so yet and follow the instructions below to activate and start using it today. **Corporate Cardholders** 1. Activate your card and reveal your pin: Use the mobile number you registered to text the word ‘PIN’ followed by the last eight digits of your long card number to +44 (0)7860 024 357. You will receive an SMS confirming your PIN and your card has been activated. Delete the text once you know the PIN. You can view it online or on our app at any time. 2. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically. 3. Create online login: Go to account.centtrip.com/membership/login and select ‘FIRST TIME LOG IN’. Then follow the steps on your screen. Make sure you use the email address and mobile number linked to your card. If unsure, ask your Administrator to confirm those. **Private Clients** 1. Activate your card: Log in to the Centtrip app. Select ‘Load Card’ on your dashboard and follow the instructions on your screen. 2. Reveal your PIN: In the Centtrip app click on the person icon in the top right corner and select ‘Pin’. You can view it at any time. 3. Use CHIP and PIN: For security reasons, you will need to make a chip-and-PIN payment when using your card for the first time. This will activate the contactless feature on your card automatically.

Once ordered, your card should be with you within five to seven working days. If you are a corporate client, all your cards will be posted to the main company address and not to individual cardholders.

Once ordered, your card should be with you within five to seven working days. If you are a corporate client, all your cards will be posted to the main company address and not to individual cardholders.

It may be that the details we hold on file for you are either different or need updating. Our Client Support will be able to check that for you. Please contact us on +44 (0)20 3735 1735 between 08:00 and 18:00 (GMT), Monday – Friday, email [help@centtrip.com](mailto:help@centtrip.com) or get in touch via our live chat.

It may be that the details we hold on file for you are either different or need updating. Our Client Support will be able to check that for you. Please contact us on +44 (0)20 3735 1735 between 08:00 and 18:00 (GMT), Monday – Friday, email [help@centtrip.com](mailto:help@centtrip.com) or get in touch via our live chat.

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency. [Read more about the new base-currency cards.](https://insight.centtrip.com/centtrip-adds-usd-and-eur-to-card-base-currencies/)

Yes. The new base-currency cards are available for corporate clients only. If you would like to order cards with a different base currency, contact our Client Support on +44 (0)20 3735 1735 or email [help@centtrip.com.](mailto:help@centtrip.com)

Yes. The new base-currency cards are available for corporate clients only. If you would like to order cards with a different base currency, contact our Client Support on +44 (0)20 3735 1735 or email [help@centtrip.com.](mailto:help@centtrip.com)

All our fees are fixed. [See our existing card fees online.](https://www.centtrip.com/corporate/) The new Fees and Limits Schedule for new base-currency cards are listed below: ![Card Fees](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/IhLkLpuZGA/Corporate-Fees_150dpi-986x1024.jpg)

All our fees are fixed. [See our existing card fees online.](https://www.centtrip.com/corporate/) The new Fees and Limits Schedule for new base-currency cards are listed below: ![Card Fees](https://malcolm-en-gb.s3.eu-west-1.amazonaws.com/instances/SP7vclLu5H/resources/IhLkLpuZGA/Corporate-Fees_150dpi-986x1024.jpg)

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