How do I lock/unlock a card for myself or a member of my team?
Cards can be instantly locked or unlocked via either the Centtrip app or your desktop account. Account administrators also have the ability to lock/unlock any of the cards they manage.
How do I load my cards?
It's quick and easy to load your cards
Are the fees for USD and EUR base-currency cards dynamic or fixed to the GBP rate?
All our fees are fixed and converted to GBP.
Is Centtrip Mastercard a debit or credit card?
The Centtrip multi-currency Mastercard is a prepaid, reloadable card - not a credit, charge nor debit card.
How soon can I get my Centtrip multi-currency Mastercard?
Once ordered, your card will usually be with you within seven working days.
Can I change the base currency on my existing multi-currency card?
No, the base currency is determined when the card is created.
As a corporate client, can I have cards in different base currencies?
Corporate clients can have cards with different base currencies. Contact us to order additional cards.
My card doesn't seem to be working - can you help?
Yes, it's worth checking that you've activated your card, it's not locked, has sufficient balance, the payment you're making doesn't exceed a limit, and that the person you're paying accepts prepaid cards. If all else fails, contact us and we'll take a closer look.
What does the card status "issued not active" mean?
The 'issued not active' card status means the Centtrip card hasn't been activated yet.
How can I order more cards?
Details on how to order more cards here