How do I activate my card?

Now that you have your shiny new Centtrip card, sign it on the reverse and follow these instructions to activate it.

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What can I use my Centtrip multi-currency Mastercard for?

You can use your Centtrip multi-currency Mastercard to make purchases online, over the phone and in store in more than 210 countries and territories.

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Is Centtrip Mastercard a debit or credit card?

The Centtrip multi-currency Mastercard is neither a credit, charge nor debit card. More here.

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How can I order more cards?

Details on how to order more cards here

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How much does a card cost?

Details here

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How do I load my cards?

It's quick and easy to load your cards

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What does "issued not active" mean?

This status means you have not activated your Centtrip multi-currency card. Find out more here.

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What is my cardholder ID?

Your Cardholder ID is a unique 12-digit number that begins with 20000. It shows underneath your name on the front of the card.

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How soon can I get my Centtrip multi-currency Mastercard?

Once ordered, your card should be with you within five to seven working days.

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I have not received an SMS with my PIN?

It may be that the details we hold on file for you are either different or need updating.

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Are EUR and USD denominated cards still multi-currency?

Yes – the new cards work in exactly the same way as existing ones. The only difference is the base currency.

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Can I change the base currency on my existing multi-currency card?

No, the base currency is determined by the BIN range.

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